Effective Date: 01-JUL-2024
Last Updated: 05-SEP-2025

1. Introduction

Welcome to Smile Galore (“Clinic”, “we”, “us”, or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website https://smilegalore.in or use our services.

This policy is published in compliance with:

  • Section 43A of the Information Technology Act, 2000
  • Rule 4 of the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Rule 3(1) of the IT (Intermediaries Guidelines) Rules, 2011

2. Information We Collect

We may collect the following types of personal and sensitive personal data:

  • Contact Information: Name, phone number, email address, postal address
  • Health Information: Medical history, dental records, prescriptions, diagnostic reports
  • Payment Information: Credit/debit card details, UPI ID, billing address
  • Usage Data: IP address, browser type, device information, pages visited

3. Purpose of Collection

We collect your information to:

  • Schedule and manage appointments
  • Provide dental consultations and treatments
  • Process payments and issue invoices
  • Send reminders, updates, and promotional offers
  • Improve our website and services

4. Consent

By using our website or services, you consent to the collection and use of your information as described in this policy. You may withdraw your consent at any time by contacting us at [insert contact email].

5. Disclosure of Information

We do not sell or rent your personal data. We may share your information with:

  • Authorized clinic staff and dental professionals
  • Payment gateways and financial institutions
  • IT service providers for website maintenance
  • Legal or regulatory authorities when required by law

6. Data Security

We implement reasonable security practices and procedures including:

  • SSL encryption for data transmission
  • Secure servers and firewalls
  • Role-based access control
  • Regular audits and vulnerability assessments

7. Your Rights

You have the right to:

  • Access and review your personal data
  • Request corrections or updates
  • Withdraw consent and request deletion (subject to legal obligations)

8. Cookies and Tracking

Our website may use cookies to enhance user experience. You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Grievance Officer

In accordance with the IT Act, we have appointed a Grievance Officer:

Name: Swapnil Bawaskar
Email: it.admin@smilegalore.in
Phone: +91 9987 123 747
Address: Mumbai, INDIA

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.